The client support that you can get from your cloud hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical issue with a current account. Prompt and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from a real website hosting supplier and not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a day or two so as to receive an answer to your query, therefore your web sites may stay offline for ages. In comparison, a supplier that provides various means of communication and has a support crew available at any time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting service come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting services well before you make a purchase or you are a current client and you have any kind of question or a difficulty, you're able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any matters that require extra time to analyze and take care of. Unlike many other web hosting service providers, our trouble tickets have a warranted max response time of just one hour, thus regardless of what your trouble is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.